9/422 Torrens Rd, Kilkenny, SA

We’re open Thursday – Saturday, 10 a.m. – 5 p.m.

And Sunday 11am – 4pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

American BBQ uses many different couriers and transport companies to ship your order as quick and safe as possible to your address.

You have the opportunity to pick your preferred option on shipping once you have added a product to the shopping cart and start the process of ordering the product.

Which payment methods are accepted in the Online Shop?

Payment methods available are as follows.

  1. EWAY Payment gateway – Visa and Mastercard
  2. Paypal – Visa and Mastercard
How long will delivery take?

Delivery is based on many different factors, such as weight and location. When you are going through the process of ordering a product and selecting the appropriate shipping option you will be sent a confirmation email outlining the delivery time frame associated with the shipping option you requested. 

How secure is shopping in the Online Shop? Is my data protected?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards

What exactly happens after ordering?

After placing an order with American BBQ you will receive a confirmation email detailing your purchase and a seperate email notifying you about your shipping with estimated delivery time frames.  

Do I receive an invoice for my order?

Yes you will receive an invoice via email and also a copy of the invoice with the goods when they arrive.

Send us an email